Product Information
All of the pieces are one of a kind and handmade by Joy Tanner. The pottery is thrown on the wheel or hand built using stoneware clay.  Pieces are unique due to the firing process and the handmade quality. The earth tone variations you see on the surfaces come from the hand carved textures and the soda firing process.  All the pieces are high fired in a gas soda kiln. The pottery is glazed with food safe glazes, and are microwave and dishwasher safe. Earrings are made from clay and kanthal wire and the ear wires are hypoallergenic stainless steel or niobium.

Objects are fragile, please handle with care. Any alterations to an order are subject to a price change, including a size change, quantity, and glaze.

Shipping/Handling
Customers are responsible for all shipping/handling costs based on weight and destination. All orders will be shipped insured within 6-8 business days through USPS Priority Mail or Ground, or UPS, unless requested otherwise.  Buyer shall bear all risk of loss or damage in transit.  Joy Tanner Pottery is not responsible for damage or loss in transit. Orders are thoroughly packed to ensure safe arrival, and we strive to use all recycled paper packaging.

Returns
Returns accepted only if items were damaged in shipping due to our packing process.  No cash refunds for returned merchandise, credit only. 

Shipping Claims
Buyer must inspect shipment upon receipt. All claims must be made within 3 business days of receipt of goods. For claims, save original packaging and contents for possible inspection; take photographs, call the carrier to report the damages and receive claim instructions. For all shipments, notify joy@joytannerpottery.com immediately of any damages and please supply photographs. Failure to make a claim within 3 business days constitutes acceptance of the goods as is.

Local Pickup
Local pickup is available in Bakersville, NC. Please contact me to schedule a pickup. Orders must be picked up within two weeks. 

Gift Orders
If you’d like to include a special note with a gift order please leave me a message at checkout and I’ll be sure to make a note!

Special Orders
If you are interested in making a custom order of an item, or multiple items, please contact me.